We offer a flat shipping rate of $6.50 for all orders to the United States, not including wholesale. Orders are shipped via USPS, and usually by Priority Mail. We reserve the right to ship larger orders by standard delivery or by UPS.
Orders are processed Monday to Friday between 8 am and 6 pm EST. Orders are generally shipped within two business days of receipt of your order. Once shipped, orders generally take 1 to 3 business days to arrive. Orders may be delivered on a Saturday if the USPS maintains Saturday delivery.
You will receive an email notification when your order has been shipped, letting you know it is on the way.
Local customers may arrange for pick-up or delivery of your order. Contact us via email to arrange.
RETURNS, REFUNDS AND EXCHANGES
If you receive damaged or defective merchandise, we will replace or exchange the damaged item(s) at your request.
If for any reason you are not satisfied with a product you order from us, we will refund your money or exchange the product, whichever you prefer. Please contact us at Ed.firstname.lastname@example.org to initiate a refund or exchange. Include “Refund/Exchange Request” in the subject line and the following information in your email:
Your order number
The nature of your complaint
Your preference for a replacement or refund.
Refunds or exchanges will be equivalent to the price paid at the time of the initial purchase. Processing and shipping time for refunds and exchanges is approximately 10 days from receipt of the request for a refund or exchange.